AnyVan for Business Transport Supplier Procedures

How to carry out services

1- Accepting and/or claiming a job:

• You will receive notifications for available jobs through email, sms, push notifications or via phone call. Job/quote notifications will allow you to view and check relevant job details to ensure you can carry out the job, prior to claiming/accepting it.
• When accepting an AnyVan for Business job please ensure that any work that you may be currently doing or have to carry out in the future will not affect you ability to carry out the AnyVan for Business service as per agreement.
• If you accept a job whilst carrying an already existing load, or have another drop prior to delivering an agreed service with AnyVan PRO, please ensure that you will have sufficient time and space to complete all future jobs as per the agreed terms.

2- Carrying out services

• You must carry out the service as per agreement with AnyVan Pro. This is relevant to all job parameters. You cannot under any circumstances change the arrangement of the service without prior authorisation from AnyVan PRO.
• Once you have accepted a job, please press “Start Job” at correct time in order to update AnyVan and the client, ensuring that before you make your way, you are aware of all the job details and able to carry out the job in accordance to all the specifications. Should you not be able to start the job please contact us immediately so we can start the service and resolve whatever issue it is that prevented you from starting it yourself.
• If you complete a service outside of the pre agreed parameters without the prior authorisation by Anyvan Pro Staff. YOU will not receive full payment. This includes not collecting or delivering on agreed day/time, or not providing same day or next day delivery as agreed. Circumventing the website and these procedures and attempting to re Schulz delivery directly with the end concat is also not acceptable and will result in penalties.
• Any changes you make to service provision, MUST be reported as early as possible to ensure no deductions from the agreed payment.
• Proof of Delivery - You must supply a signed proof of delivery for every service you carry our on behalf of Anyvan for Business. Failure to do so could result in deduction of pay. Please refer to the code of conduct and procedures for more details.
• If for a reason out of the control of the supplier, they are unable to collect cargo as agreed. THIS must be immediately reported to Anyvan Pro whilst the supplier is still on site. Leaving the collection/delivery location without reporting a no collection to the operation's team could result in no payment being whit-held for the service

3 - Waiting and Loading times :

Clients have 15 minutes waiting time at each end included in the price for all services booked with us to avoid any confusion. As such, please make contact with clients whilst nearing arrival at the pickup/drop off location, ensuring clients and cargo are ready for your arrival. Once 15 mins have passed if you are still waiting call us immediately and we will ensure suppliers get paid in full for their waiting time.

• If additional loading/waiting time has been requested by client or is needed at destination or pick up, please contact AnyVan PRO immediately so that we can arrange the additional charges adequately with client and allocate them to you.
• Please do not contact AnyVan PRO to ask or add additional waiting/loading time if it’s only a matter of additional minutes of waiting/loading time that you have incurred.
• Please do not wait at all before contacting AnyVan PRO to report/request additional waiting/loading time or any additional charges. The sooner we are informed, the simpler it is to get authorisation and allocate additional funds to the service.

4 - Additional Charges: Undertaking work not included on job sheet/quote:

• You may arrive at a job and realise that the service requires some form of additional labour/cargo/mileage, or due to accessibility issues there is a substantial amount of time to add to the service that is was not accounted for at quote/booking stage. You may also be asked to carry out additional work not quoted.
• Please do not wait at all before contacting AnyVan PRO to report/request additional waiting/loading time or any additional charges. The sooner we are informed, the sooner we can get authorization and allocate any additional finds to the service.
• DO NOT carry out any additional work without prior authorisation and agreement from AnyVan PRO. Doing so can result in not being paid in for additional work. Only AV PRO can authorise this, not the clients on site.

• Under NO CIRCUMSTANCES are you to agree additional costs or take any direct payment from the client or circumvent the website and it’s procedures in any way. Always check with us first!

Other Basic Guidelines

• If prior to service provision you are not able to carry out the service as agreed (e.g. vehicle break down, running late due to traffic etc), you must report this back to AnyVan PRO immediately, to allow our team to find alternatives.
• If the service parameters are different to the ones agreed at time of allocation (extra work, inventory etc), you are correctly entitled to additional charges (payment for service). In order to get compensated in full for additional costs incurred during service, you must report issues immediately to the AnyVan PRO team whilst on location. All additional charges must be authorised by our clients and office. If you decide to carry out any additional work without prior authorisation you will not be compensated.
• If you do not supply the service as agreed, AnyVan holds the right to reduce payment of service. If you have valid reasons as to why service was not carried out as per agreement, you must report this immediately.
• Withholding client’s cargo outside of the parameters agreed (refusing to deliver as per service agreement) will be treated as a criminal offence and immediately reported to the British Transport Police as theft.